Complaints Handling

Handling complaints in an efficient and effective manner is an important part of being an IAR of Knoma.

All complaints related to business governed by the IAR Agreement (written or otherwise) that have been received by the IAR should be recorded and reported immediately to the Principal (Knoma) and copies of any written Complaint should be forwarded to the Principal within 5 working days.

The IAR should provide such information records and documents as the Principal or the FCA may reasonably request in investigating any matter or Complaint related to business governed by this Agreement made to, about or in any other way involving the IAR.